Cookie Policy
This page explains the small files we store in your browser and how you can control them.
Last updated: September 18, 2026
What cookies are
Cookies are small text files a website stores in your browser. They let a site remember things between visits — for example, that you have already made a cookie choice.
How we use them
We keep cookies to a minimum:
- Necessary — one cookie remembers your consent choice so we do not ask on every page. This is always on.
- Analytics — optional, anonymous usage statistics so we can improve the site. Off until you accept.
- Marketing — none are in use today. The toggle is there in case that changes.
Separately from cookies, our customer-management system (FullArc) keeps one random visit id in your browser's local storage. It is not a cookie and identifies nothing on its own; it lets us see which page an enquiry came from. The Privacy Policy explains what that visit record holds.
Cookies we use
Necessary
| Name | Purpose | Duration | Party |
|---|---|---|---|
| trueflow_consent | Stores your cookie consent choice | 1 year | 1st |
Analytics (optional)
| Name | Purpose | Duration | Party |
|---|---|---|---|
| _ga / _ga_* | Google Analytics — measures site visits (only if analytics is enabled) | Up to 2 years | 3rd |
Browser storage (not cookies)
| Name | Purpose | Duration | Party |
|---|---|---|---|
| fa_session | FullArc visit id: a random id that links the pages you read to an enquiry you send, so we know which page it came from | Until cleared (a new visit starts after 30 minutes idle) | 1st |
Managing cookies
You can change your choice anytime using the Cookie settings link in the footer. You can also delete cookies through your browser settings, though this may reset your saved preference.
Contact
Questions about cookies? Email quotes@trueflowhvac.ca. See our Privacy Policy for how we handle personal information.